Junior Service Desk Employee | Amsterdam

Amsterdam
€15,50
40

Job:
Junior Service Desk Employee

What does the job involve?:
We are looking for a Junior Servicedeskmedewerker in Amsterdam, who will act as the first point of contact for IT-related questions and issues. Your role will involve providing professional customer support, resolving technical issues, and handling service requests. By collaborating with colleagues at different levels, you will optimize IT services and contribute to improving processes and knowledge sharing.

Responsibilities:

  • Processing, registering, monitoring, and resolving IT issues and service requests.
  • Resolving issues during the initial customer contact.
  • Escalating more complex issues to second- and third-line support teams.
  • Identifying recurring problems and proposing preventative solutions.

Requirements:

  • Fluent knowledge of Polish and communicative English, both spoken and written (knowledge of Dutch or German will be an additional advantage).
  • Completed MBO level 3 or 4 ICT diploma.
  • Own accommodation and transport to work.
  • Basic knowledge of MS Office 365, Active Directory, and ITIL.
  • Ability to work in a team and independently solve problems.

What do we offer:
We offer fixed working hours, regular weekly payments, the possibility of health insurance, pension contributions from the first day of work, as well as 8.33% additional funds for the payment of holiday money. Our employees are entitled to 10.92% of holiday hours, as well as the possibility of switching to a permanent contracts

Working hours:
Tussen 9:00 uur en 17:00 uur

Gross hourly rate:
€15,50

Number of hours per week:
40

Accommodation:

Location:
Amsterdam